1. Identify the Issue—Think through the issue. Focus on specifics and remove the emotions. Consider the instructor’s point of view. Do assume that he/she wants you to do well. Don’t assume he/she doesn’t like you. Then, write out your issue.
2. Make an Appointment—Schedule a time when both of you can sit and talk. Trying to catch an instructor after class or in the hallway means they will not have time to really listen to your concerns or offer many solutions.
3. Be Assertive NOT Aggressive—Emphasize the importance of the issue. Refer to your written issue. Try to keep emotions out. Be careful with the words you use. Be polite. Stay calm. If you find yourself getting angry, try saying, “Excuse me, I don’t mean to sound angry, it is just that this class means a lot to me and I want to do well.”
4. Adopt a Problem Solving/Cooperative Attitude—Let the instructor know that you want to work with them to do better. Ask what help is available or where you can go to find out more information. Also, let the instructor know what he/she does that you find helpful.
5. Listen—Be sure to really listen to what they are saying. If they offer a solution or suggestion, repeat it back to make sure you understand.
Minnesota State Colleges and Universities Mark J. Felsheim, Ph.D., 2004 http://www.gpslifeplan.org/generic/pdf/how-to-communicate-with-professor.pdf
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